Frequently Asked Questions

Will UCRC attract more homeless into our city?2020-04-17T00:08:12-07:00

The goal of the UCRC is to positively impact displaced Upland Community Members (Upland Residents – People with Ties to Upland) who are headed down the Displacement Spectrum resulting in homelessness. Accordingly, our initial conversation with a potential client is to establish their “Home” City and help them secure services there.

We understand a certain number of people passing through Upland will become aware of our services. In conversations with similar providers, we have learned most clients come from the “Home” City they are receiving Intake services from. Like 211 services asking a caller “what city are you calling from” we ask, “what city are you from”.

We have fostered a relationship with the Upland Police Department and their Homeless Services Coordinator to work with individuals they’ve identified and who are ready to participate in UCRC Intake services as a first step towards returning them to their “Home” City.

What services do you offer and how will you prevent them from enabling and instead ensure your services are utilized as a tool to success?2020-04-17T00:09:47-07:00

All our individual and family services, employee training and housing assistance and their components are interrelated and offered as a package to be taken one small step at a time. The basis for success is an accountability piece that is dependent on all parties being accountable to each other.

Sometimes, it’s hard to deny something to a potential client who doesn’t yet understand all the steps and the order they come in. But, it’s also necessary to find other non-enabling ways to build relationships to ensure future success. Sometimes, you have to say “No” and clearly say “Why” and accept the fact the person is not ready to engage in a series of steps.

How will you prevent the center from becoming a “hang out”?2020-04-17T00:10:24-07:00

We will clearly state the role and purpose of the UCRC, outline its programs and resources and invite people to actively participate. We will staff and furnish the UCRC to keep people moving through our services. We will courteously let them know if what they’re doing does not fit and direct them accordingly.

Are services only for Upland homeless rooted and Upland residents?2020-04-17T00:10:59-07:00

Yes, but we will refer non-Upland community members to services in their “Home” City. Upland Homeless Coordinator requests will be responded to quickly and in cooperation with their efforts and those recipients will also be referred to their “Home” City at the appropriate time.

What is your ideal operating scenario?2020-04-17T00:11:39-07:00

The Displacement Spectrum potentially ending in “homelessness” can be a large number within any community but it’s not faceless. It does not start as it ends. It starts with disruptive events for individuals and families often related to behavior, money, employment, health, and age.

An ideal scenario is one where the sooner in the spectrum we can identify people whose disruptive issues are sending them down the spectrum, the sooner we can respond with resources that might prevent, pause or reserve their slide down the spectrum.

How do you measure success?2020-04-17T00:12:20-07:00

Although the big picture of looking at the total number of individuals or families served is important, we must always realize it comes down to each individual and the progress they’ve made in becoming more capable of leading a more successful life within their “Home” City. The key metrics reflect progress made in the phase’s prevention, stabilization, and recovery.

To that end, our goal is to measure success by individually tracking specific service and recovery goals against milestones set for and by each client. Systems and technologies now available allow us to measure and report success rates one step at a time. As a resource center, we will not be successful 100% of the time but will include a decrease in the current crisis as a measure of success.

Do you intend to build community and business partnerships?2020-04-17T00:13:28-07:00

Yes. Every city is made up of four interrelated groups: government, business, education, residents. Each group can make a valuable contribution to a comprehensive program addressing the Displacement Spectrum and the potential result of “homelessness”.  Within each group, there are numerous organizations and individuals who have valuable resources, information, and ways to contribute to a community-based solution.

In addition, working with other community-based resource programs that provide services in the same space to make sure that we are leveraging and not duplicating the same services is part of building community partnerships. The UCRC Facilities, technologies, and Ambassador programs are designed to listen to, integrate and channel everybody’s resources into cost-effective and efficient programs.

If included in the plan, what are your housing services: Temporary hotel vouchers? Short term, long term etc.?2020-04-17T00:14:12-07:00

UCRC works in concert with the basic housing services offered throughout San Bernardino County and the city of Upland. Using the “2-1-1” Online System, Upland City programs and available UCRC funding we will facilitate appropriate temporary, short term, long term, and transitional housing solutions to qualifying individuals and families.

Will you have a hygiene program?2020-04-17T00:14:38-07:00

Yes. Hygiene is a critical safety and welfare issue for both the person who is homeless and the community in which they are homeless. Using the basics of established successful hygiene programs and tying our interactions with currently or potentially homeless people to a series of next steps is the foundation of UCRC Hygiene Program.

What steps do you take to prevent service abuse?2020-04-17T00:15:05-07:00

The systems and programs used on a countywide basis have built-in redundancy to identify service abuse. Also, app-based interaction and data tracking coupled with an accountability process that starts with the initial intake can also help spot and respond to service abuse.

What is done in mental health and addiction scenarios?2020-04-17T00:15:32-07:00

UCRC works in concert with the basic mental health and addiction services offered throughout San Bernardino County and Upland. Using the “2-1-1” Online System, we will facilitate appropriate services for qualifying individuals and families.

How will you communicate with the city and residents on an ongoing basis: blog, newsletter, city council public comment?2020-04-17T00:16:11-07:00

Accountable communication is an important part of the UCRC community-based program.

  • Robust Website
  • Responsible Social Media
  • Public Forums & Speaking Events
  • Digital & Print Media
  • Small-Group UCRC Programs
  • Interview Opportunities
  • Success Storytelling
What would you like from the community with regards to support?2020-04-17T00:29:35-07:00

UCRC is positioned as a community asset for the prevention, stabilization, and recovery of unplanned disruptive family, employment and housing events impacting the quality of life of Upland community members. Therefore, community awareness, input, and transparency are a vital component of its success. To that end, the following are key components of its relationship to the community it serves:

  • Honest Input Beyond Bias and Labels
  • Seeking Facts and Valid Information
  • Willingness to Offer Pragmatic Solutions
  • Sharing of Personal Experiences
  • Compassionate Accountability

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